FAQ

1. What is Raindew and what makes it different from other water purifier brands?

Raindew is an Indian brand that provides RO, UV, UF, and mineral-enriched water purification systems designed for Indian water conditions, with eco-friendly and health-focused technologies.

2. How does Raindew RO purification work?

Raindew uses multi-stage filtration including RO membrane, UV/UF purification, and mineral balancing to remove impurities while retaining essential minerals.

3. What are the benefits of mineral RO water?

Mineral RO water is safe from contaminants and enriched with essential minerals like calcium and magnesium, making it healthier and better-tasting.

4. Do your purifiers waste water during filtration?

RO technology does produce wastewater, but Raindew systems are designed with low-waste purification and optional zero-water-waste technology.

5. What is the ideal TDS level for drinking water?

The ideal TDS level for drinking water is between 50–150 ppm. Raindew systems help maintain safe and balanced TDS levels.

6. Do Raindew water purifiers work with borewell or hard water?

Yes. Raindew purifiers are engineered to handle high TDS, hard water, and borewell water when combined with softeners or pre-filters.

7. What is the lifespan of RO filters and membranes?

Filter cartridges typically last 6–12 months. RO membranes can last 1.5 to 2 years depending on water quality and usage.

8. How often should I replace the filters?

Filters should be replaced every 6–12 months or as indicated by the service alert or taste change.

9. Do you provide installation services?

Yes, Raindew provides professional installation for all water purifiers and softener systems across India.

10. Is installation free?

Installation is free for selected models. Any additional accessories (pre-filter, pipes, stands) may incur extra charges.

11. What is AMC (Annual Maintenance Contract)?

AMC covers periodic servicing, filter cleaning/replacement, and system check-ups to ensure long-term performance.

12. Do you offer AMC plans?

Yes, Raindew offers affordable AMC plans for residential and commercial customers.

13. What is the warranty period on Raindew products?

Raindew purifiers typically come with 1-year warranty covering manufacturing defects and service support.

14. Is the warranty valid nationwide?

Yes, the warranty is applicable across India with service centers and technicians available in most major cities.

15. Can I use Raindew RO for hot water or storage geysers?

No, purified water should not be directly heated in a geyser. Store water separately and then heat if needed.

16. Does Raindew provide alkaline water systems?

Yes, Raindew Alka+ systems provide alkaline, mineral-rich water with pH levels between 8–9.

17. Can I install the RO purifier on my own?

Self-installation is not recommended. Professional installation ensures proper fitting and warranty protection.

18. What should I do if my purifier stops working?

Contact Raindew customer care or raise a service request. Technicians will assist within 24–48 hours.

19. How can I contact customer support?

You can reach Raindew via phone: +91 9495947220 or email: care@raindew.in / raindew.in@gmail.com.

20. Do I need electricity for the purifier to work?

Yes, RO and UV systems require electricity. However, stored purified water can be used even during power cuts.

21. What if the water tastes salty or bland after purification?

This can happen due to high TDS input or membrane issues. A technician can adjust the TDS level or replace filters.

22. Can Raindew water purifiers remove bacteria and viruses?

Yes, RO+UV+UF technology eliminates bacteria, viruses, heavy metals, and chemical impurities.

23. Is the purified water safe for infants and elderly people?

Absolutely. Mineral-balanced, purified water is safe and healthy for all age groups.

24. How much water does the purifier store?

Raindew models come with 7–12 liters of purified water storage depending on the model.

25. Do you provide filters for taps, showers, or whole-house systems?

Yes, Raindew offers kitchen tap filters, shower filters, whole-house filtration, and water softeners.

26. Does Raindew service commercial or industrial installations?

Yes, we provide customized water purification solutions for offices, hospitals, schools, hotels, and industries.

27. How long does installation take?

Standard installations take 30–60 minutes depending on the model and site conditions.

28. Can I upgrade my existing water purifier to a Raindew system?

Yes, technicians can help install a new system or replace your existing purifier with Raindew.

29. Do you offer doorstep filter delivery and replacement?

Yes, filters can be delivered to your doorstep and installed by technicians upon request.

30. How to book a service or request support?

You can call customer care, send an email, fill an online form on www.raindew.in, or message through WhatsApp/social media.